Product Description
The efficient and effective creation, transfer, sharing and management of knowledge remain on the critical business agenda. They are key methods of gaining and sustaining competitive advantage for relatively little financial investment.

In fact, knowledge management increases in importance as the products and services of more and more companies exist as ideas and innovations. Knowledge management is equally applicable to the intangible and the tangible. The management of knowledge and therefore diversity also grows in significance the quicker and more complex organisations become. These issues are important for businesses both small and large, and this book has been written to address companies of all sizes.

With effective knowledge management you can expect a reinvigorated corporate culture, an accessible pool of talent and creativity, a motivated and flexible workforce, loyal customers and more efficient systems and processes. This book will enable you to benchmark best practice, measure and leverage intangible assets, and implement quickly and effectively relevant knowledge management practices. It will be of particular interest for mid- to senior- level execs, owner-managers of SMEs, consultants, trainers and business advisers. ... Read more

Customer Reviews (9)

Just as described
The book was delivered very quickly and in good condition.Pretty much exactly what you are looking for when buying a textbook online.

Marketing
The book I purchased was in excellent condition. The book was not highlighted, did not have torn or missing pages. It arrived in a timely manner.

Fast Shipping!
Excellent condition and super fast shipping, the book was here within 4 days of ordering it!!:)

Marketing Management - Int'l version 9 Peter/Donnelly Jr
The Internation version is word for word the same as the English version except for the slight difference in page numbers. This is my 2nd Int'l textbook & for the difference in price, it is worthwhile.

Good book for a college course
This book got thirteen chapters covering 4Ps, marketing research, consumer behavior, market segmentation, integrated communication, distribution, personal selling, pricing, marketing of services, and global marketing.
There are four sections of cases, from short one to in-depth study.

I use this book as a college-level course.Final projects were done using these cases.Students like the book.
The book will be better if it includes fewer cases, but more thorough analysis of the cases.

Contrary to other critics here, I believe the book is very good. ... Read more

Product Description

Knowledge maps are ideal tools for capturing, organizing and extracting meaning from many different sources. They provide powerful graphic tools for classifying, representing and communicating information. This book discusses significant new research and explains its underlying principles in terms of Knowledge Cartography. With contributions from leading researchers and practitioners, it offers a rich variety of conceptual frameworks, mapping techniques and case studies.

Product Description
As the most comprehensive reference work dealing with knowledge management (KM), this work is essential for the library of every KM practitioner, researcher, and educator. Written by an international array of KM luminaries, its approx. 60 chapters approach knowledge management from a wide variety of perspectives ranging from classic foundations to cutting-edge thought, informative to provocative, theoretical to practical, historical to futuristic, human to technological, and operational to strategic. The chapters are conveniently organized into 8 major sections. The first volume consists of the sections: foundations of KM, knowledge - a key organizational resource, knowledge processors and processing, influences on knowledge processing. Novices and experts alike will refer to the authoritative and stimulating content again and again for years to come. ... Read more

Customer Reviews (1)

Good for certification purposes
I find this book (just like the rest of PMI's standards) a very important reference for those wishing to acquire the "text book" knowledge, and very important for certification purposes.
But if you are looking for practical knowledge, and details on how to implement OPM3 on your organization, or on clients, then I recomend other books like "Every Organization can implement OPM3".
Hope this helps.
Certified OPM3 Consultant. ... Read more

Product Description
The EMC-BOK Guide is meant for those engineers who want to learn more about the EMCI Body of Knowledge in an effort to prepare for the Engineering Management Certification International exams. The EMC-BOK is the only AUTHORIZED BOOK by EMCI to be used for PREPARATION FOR THE EMCI EXAMS.

This EMC-BOK Guide will include related diagrams and exercises pertaining to all 8 domains, 49 knowledge areas and 170 sub-knowledge areas of the EMCI Body of Knowledge. The text details standard principles and practices generally accepted and applicable in the field of engineering management.

In addition, the EMC-BOK Guide also provides an extensive glossary including the most important concepts, terms and phrases used in engineering management. ... Read more

Product Description
Summary Taxonomies are often thought to play a niche role within content-oriented knowledge management projects. They are thought to be 'nice to have' but not essential. In this groundbreaking book, Patrick Lambe shows how they play an integral role in helping organizations coordinate and communicate effectively. Through a series of case studies, he demonstrates the range of ways in which taxonomies can help organizations to leverage and articulate their knowledge. A step-by-step guide in the book to running a taxonomy project is full of practical advice for knowledge managers and business owners alike. Key Features Written in a clear, accessible style, demystifying the jargon surrounding taxonomies Case studies give real world examples of taxonomies in use Step-by-step guides take the reader through the key stages in a taxonomy project Decision-making frameworks and example questionnaires Clear description of how taxonomies relate to technology applications The Author Patrick Lambe is a widely respected knowledge management consultant based in Singapore.His Master's degree from University College London is in Information Studies and Librarianship, and he has worked as a professional librarian, as a trainer and instructional designer, and as a business manager in operational and strategic roles. He has been active in the field of knowledge management and e-learning since 1998, and in 2002 founded his own consulting and research firm, Straits Knowledge, with a partner. He is former President of the Information and Knowledge Society, and is Adjunct Professor at Hong Kong Polytechnic University. Patrick speaks and writes internationally on knowledge management. Readership This book is written primarily for knowledge managers and key stakeholders in knowledge management projects. However, it is also useful to all information professionals who wish to understand the role of taxonomies in a corporate setting.It may be used as a teaching text for postgraduate students in Information Studies, Library Science, and Knowledge Management, as well as at MBA level.Contents Part One: Dealing with Babel - the problem of coordination; why taxonomies are important; definitions; taxonomy as a common language; taxonomies express what is important; socially constructed; the business case for taxonomies; taxonomies in KM, collaboration, expertise management and information management; taxonomies, typologies and sensemaking Part Two: Fixing the foundations: planning your taxonomy project - understanding your context; identifying and engaging stakeholders; defining your purpose; planning your approach; communicating and setting expectations; managing myths; how NOT to do a taxonomy project; a taxonomy as a standard; digital information, hierarchies and facets Part Three: Building the floors: implementing your taxonomy project - Implicit taxonomies; evidence gathering; analysis or sensemaking; validation principles and techniques; change management and learning; taxonomy sustainability and governance; taxonomies and technology; measuring success Part Four: Looking skywards: the future of taxonomies - complexity and sensemaking; taxonomies as sensemaking frameworks and patterns; taxonomies and serendipity; taxonomies and ambiguity; anti-taxonomy and folksonomies; taxonomies, ignorance and power; taxonomies and organisational renewal ... Read more

Customer Reviews (4)

Outstanding
An outstanding book on developing taxonomies for repositories, companies, and websites. Packed with useful information and well worth the time.

Worth the money
My two co-reviewers appear to have a vastly greater experience in this field, and I was pretty much flying blind when I plunked down $60+ USD for a paperback.The other reviewers have a pretty good opinion of this book, and many of the alternative books suggested did not get great reviews. However, the other reviewers sound like experts and I wasn't sure the book would be useful to me, a beginner trying to get a maximum amount of understanding of taxonomy for a minumum investment of time and money.

They were right about the value of Organising Knowledge.I don't want "Taxonomy for Dummies" and O. K. is not that book, but it CAN serve the same need.If you are new to the field, or even if you have been doing this work in your company for several years and want to know more of what your company's taxonomy-Jedi Knights are talking about, start here.(If you are an expert, read the other reviews and make your decision.)

It is becoming my business to set up wikis for people.Reading Organising Knowledge is helping me to think about how to create the basic structures, rather than starting with randomly-selected keywords and hoping everyone will think of the same descriptors.

This isn't light reading.However, it's only difficult in that the material is new to me.The writing is clear and I'm not having any trouble following, if my brain would only not go off on so many side trail along the lines of "Oh, I could do THAT for this client..." or "NOW I see what those other clients were talking about..."

So:from the newbie seats--good book.

Fascinating and useful insights into taxonomies
Patrick Lambe provides excellent insights and tips for anyone facing a project to design and implement an enterprise content management system. Through many thought-provoking examples, he makes it clear that a collection of unstructured data is only as good as the effort that went into its organization, and he demonstrates the critical need for collaborating with the content providers and consumers to understand their thought processes and expectations. Some of the examples include some very uncomfortable lessons about the dangers of badly conceived taxonomies. He also makes the subject very interesting by placing the art of taxonomy in its historical context, showing us how various dynamic individuals developed classification systems that are now widely deployed and have an impact on everyday life. This book is highly recommended to anyone interested in the implications of the enormous amount of digital information accumulating at an ever-increasing rate.

Organising Knowledge: Taxonomies Matter!
If I follow the writing principle of bottom line and idea first then I would have to say Patrick Lambe's "Organising Knowledge: Taxonomies, Knowledge and Organisational Effectiveness" is a five-star publication.Using the four-point scale Study, Read, Skim, Bin as a guide to the effort that might be invested, this book definitely warrants a Study rating.So what's so good about the book?

Well judging by my margin scribbles and underlining lots!First it is an entertaining, coherent and easy read.Patrick's assertion that - "If taxonomies classify, describe and map knowledge domains, then taxonomy work is made up of the things we must do to achieve that outcome:listing, creating and modifying categories, standardising, mapping, representing, discovering native vocabularies and categories, negotiating common terms" (p. 11) - resonates with me and is an example of the practical flavour of the book. Similarly I found Patrick's taxonomy forms - lists, trees, hierarchies, poly-hierarchies, matrices, facets, and system maps - to be a useful classification and a guide to why some taxonomies fail and others succeed.

I must admit that I had never considered in any detail how our reasoning patterns impact on our taxonomies.Most of us reason by beginning in the middle and generalising upwards and differentiating downwards.It's an interesting insight which explains why so many tree structures don't work. I suspect we like tree structures because they are easy to understand and they at first impose order onto chaos.

I do think one or two longbows are drawn with some of the examples in the book - the Victoria Climbie child abuse discussion being a case in point.The archetype typology - a special type of taxonomy - is another. Despite this the examples serve to show in a practical way how a well designed taxonomy can help in knowledge discovery and knowledge articulation.

Perhaps one of the most interesting insights in the book is the notion of taxonomies as boundary objects. A well designed taxonomy can allow different groups of people to find common ground and therefore communicate. One example is communication between amateur ornithologists and professional zoologists.Another is communication between economists and health professionals through the International Classification of Diseases taxonomy.

Patrick signed my copy on the 14th of August 2007, and wrote the following comment on the front page - "For Graham in the hope you will find this useful!"Well I've skimmed the book more times than I can remember, I've studied it twice, and read it twice (both in a single sitting)!The book is very useful and should be on the shelf of anyone who professes to be a knowledge management practitioner.In my view it should also be mandatory reading for students of library science, knowledge management and information management. I'm certainly convinced that taxonomies matter!

Regards Graham
... Read more

Product Description
This textbook provides a critical review and analysis of the key themes that underpin the subject of knowledge management in organizations. Adopting a thematic approach, Hislop presents the key debates and a wide range of perspectives in knowledge management.The book begins by presenting the epistemologies of knowledge, asking what do we mean by knowledge? How is knowledge processed within the organization, and how is this linked to human motivation.Part 2 discusses the social and cultural issues that surround the managing and sharing of knowledge. The dynamics of knowledge sharing and knowledge generation are examined, illustrating the different aspects of the collective and shared nature of organizational knowledge. This section also looks at how knowledge processes are shaped by the conflict and politics within the organization and demonstrates how and why knowledge and power are inextricably linked. Finally, the roles of information technology in the process of knowledge management and that of HRM and culture - the human element of knowledge - are presented.Part 3 examines how we learn and acquire knowledge and examines the debates surrounding the learning organization. Finally, the book moves away from its thematic approach to specifically examine the character and dynamics of knowledge sharing in three contemporary organizational forms: the networked/virtual organization, global multinationals and, knowledge intensive firms and knowledge workers. ... Read more

Customer Reviews (1)

An excellent book on the subject
This book is a thorough academic study of the subject. It is well written, with enough specifics yet manages to contain its content on a big subject to remain an effective book.

Learn, apply and innovate; and help others to do the same. ... Read more

Product Description
Knowledge management (KM) is the identification and analysis of available and required knowledge, and the subsequent planning and control of actions, to develop "knowledge assets" that enable businesses to generate profits and improve their competitive positions. This volume provides the framework for the strategic use of the information intelligence processes - business intelligence, content management, and knowledge management.

In nine detailed chapters, the author explains every facet of these three subjects, enabling you to understand these sophisticated business concepts within the framework of information technology.

Knowledge Management, Business Intelligence, and Content Management: The IT Practitioner's Guide discusses creation, protection, development, sharing, and management of information and intellectual assets through the use of business intelligence and other knowledge sharing and analytical techniques.

About the Author
Jessica Keyes is president of New Art Technologies, Inc., a high-technology and management consultancy, and is also founding partner of Manhattan Technology Group. Often a keynote speaker on the topics of competitive strategy, productivity, and quality, she is a founding board of directors member of the New York Software Industry Association, and has recently completed a 2-year term on the Mayor of New York City's Small Business Advisory Council. A noted columnist and correspondent, Keyes is the author of 19 books, including Auerbach Publications' Software Engineering Handbook, Software Configuration Management, and Implementing the IT Balanced Scorecard. ... Read more

Product Description
National Standards Institute in March 2001.The Project Management Body of Knowledge (PMBOK®) is an inclusive term that describes the sum of knowledge within the profession of project management. The PMBOK® Guide identifies and describes the subset of principles and practices within the PMBOK® that are generally accepted and applicable to most projects most of the time. The guide also provides a common lexicon for talking about project management. Project management is a relatively young profession, and while there is substantial commonality around what is done, there is relatively little commonality in the terms used. An extensive glossary further aids in standardizing definitions of the most important concepts, terms, and phrases.The Project Management Institute (PMI®) uses the PMBOK® Guide as one of the references for the Project Management Professional (PMP®) Certification Examination. Major revisions and expansions of this edition include:? Aligned newly added processes, tools, and techniques with the five project processes and nine knowledge areas. For example, reserve time, variance analysis, and activity attributes were added to Chapter 6 (Project Time Management); estimating publications and earned value were added to Chapter 7 (Project Cost Management); and project reports, project presentations, and project closure were added to Chapter 10 (Project Communications Management).? Added a section in Chapter 2 to acknowledge the role of the Project Office; expanded the treatment of earned value management in Chapter 4 and Chapter 10; and added a brief discussion of the Theory of Constraints in Chapter 6.? Expanded Chapter 11 (Project Risk Management) to include six processes instead of the previous four: Risk Management Planning, Risk Identification, Risk Assessment, Risk Quantification, Risk Response Planning, and Risk Monitoring and Control.? Strengthened the linkage between organizational strategy and project management throughout. ... Read more

Customer Reviews (1)

Arrival later than other sellers
The book has still not arrived and was ordered a week ago. Shipment much later as compared to other sellers. ... Read more

Product Description
Why are some companies better at managing innovation than others?With her pioneering book on knowledge management, Dorothy Leonard was among the first to probe the relationship between successful innovators and the way they create, nurture, and grow the experience and accumulated knowledge of their organization.Now available for the first time in paperback, the lessons in Wellsprings of Knowledge, illustrated with examples of successes and failures in new product development, continue to provide managers with the key knowledge-building activities they need to guide, control, and inspire. ... Read more

Customer Reviews (2)

Well written book on knowledge creation
Professor Barton has written an extremely readable book on a very imporotant topic, knowledge creation. Now a days, knowledge has become a buzz word in alomost every sphere of economic activities. But what does it mean? What does it take to create knowldege? This book addresses such questions. Barton has done important research on the subject and has produced the book with some new concepts that are extremely important in management. Her idea of "core rigidity" is indeed something every senior executive should think about.

A very worthwhile read.
This book would serve both seasoned knowledge practioners and those new to the field equally well.The writing is clear and crisp, and the content is well organized. I highly recommend this book for anyone charged with implementing knowledge strategies or at all interested in the topic. ... Read more

Product Description

This unique text is a practical guide to managing and developing Healthcare Knowledge Management (KM) that is underpinned by theory and research. It provides readers with an understanding of approaches to the critical nature and use of knowledge by investigating healthcare-based KM systems. Designed to demystify the KM process and demonstrate its applicability, this text offers contemporary and clinically-relevant lessons for future organizational implementations.

Customer Reviews (2)

Very very good
I find this book extremely helpful. This book is good for fact that the person who recommended this book to me is an expert and one of the best in the field of knowledge management. The well placed together research articles gave me a round up good picture of how healthcare is globally - almost overall.

Very Poor Book on the Field of Healthcare KM
I purchased this book with the hopes of shedding more insight into the field of healthcare KM since I serve as a clinical applications manager at a regional hospital.The book had several chapters that didn't even deal with KM.I finished several chapters believing I could have done just as well writing the chapter myself had I been tasked to conduct a high school or college research paper on that particular subject of the chapter.

Considering the fact that the book cost $70 made it even more of a disappointment.If you want more thorough background on healthcare KM and potential means of application in a healthcare environment, you're better off doing your own web research.If I had the opportunity, I'd request a full refund.Very poor book. ... Read more

Product Description
This book provides an introduction to the field of knowledge management. Taking a learning-centric rather than information-centric approach, it emphasizes the continuous acquisition and application of knowledge. The book is organized into three sections, each opening with a classic work from a leader in the field. The first section, Strategy, discusses the motivation for knowledge management and how to structure a knowledge management program. The second section, Process, discusses the use of knowledge management to make existing practices more effective, the speeding up of organizational learning, and effective methods for implementing knowledge management. The third section, Metrics, discusses how to measure the impact of knowledge management on an organization. In addition to the classic essays, each section contains unpublished works that further develop the foundational concepts and strategies. ... Read more

Customer Reviews (5)

The learning-centric alternative for knowledge management
At the start of each episode of the mysterious, brain-twisting 1960s spy/science fiction series, The Prisoner, Patrick McGoohan would declare: "I will not be pushed, filed, stamped, indexed, briefed, debriefed, or numbered!" This could well be the rallying cry for the perspective on knowledge management taken by the contributors to this 451-page volume. The 18 pieces are gathered into three groups covering strategy, process, and metrics. Although the volume can certainly serve well as a general introduction to knowledge management, the editors make no bones about their distinctly learning-centric (as distinct from information-centric) perspective that they take.

The information-centric approach, which has been dominant in the field until recently (and still is among consultants with IT systems to sell), emphasizes knowledge as explicit, and as susceptible of being captured, stored, and processed. The contributors to this book instead emphasize the continuous generation, acquisition and application of knowledge in its human and cultural context. This perspective permeates each of the essays and all three of the sections. Those sections begin with a classic work then move onto more contemporary thinking along compatible lines.

The "Strategy" section, which begins with two pieces by Peter Senge, examines the motivation for knowledge management and explores how to structure a knowledge management program. Takeuchi and Nonaka's classic paper, "Theory of Organizational Knowledge Creation" opens the "Process" section, which looks at how managers can implement knowledge management effectively, applying it to help make existing practices more effective and to speed up organizational learning. The final section on Metrics covers the use of the Balanced Scorecard, the measurement of intangibles, and metrics for knowledge sharing.

Busy executives need not be deterred by the length of this book. They can read the opening classic pieces, then look only at those following pieces with the most relevance to their concerns and circumstances. Margaret Wheatley's introduction, "Can Knowledge Management Succeed Where Other Efforts Have Failed?", is well worth reading for her concise and lucid account of the common beliefs in organizations that have caused problems for KM. These include beliefs that organizations are machines, only material things are real, that only numbers are real, that you can only manage what you can measure, and that technology is the savior.

Not the best KM book out there
There are certainly a few nuggets to be extracted from this volume but it is not a very compelling read.The MIT slant is obvious due to the multiple inclusions of Peter Senge.Yes there is a reprint of the seminal Balanced Scorecard article from the HBR included in this compilation but I really considered most of the papers included in this collection to be extremely uninteresting.Many of the articles provide nothing other than a state of affairs for knowledge management and while they are well researched they are totally dated.Anyone who has read a relatively recent book on the subject of KM will be familiar with the content contained within this volume.Furthermore many of these articles can be found free of charge on the internet as they were published far and wide at their inception.Sure it touches on the major components of knowledge mangement but in my opinion I found the case work to be so general that any *term of the moment* could be substituted for knowledge management.Spend your cash elsewhere.

Packed with Knowledge!
This book offers a learning-centered introduction to the field of knowledge management. Each of the three sections (Strategy, Process, Metrics) sets the tone with an opening essay by a well known authority in the field. Several previously unpublished essays that develop the chapter follow each opening piece. This convenient plan makes it possible for time-pressed readers to get the gist of the matter by reading only three or four essays in the area that most concerns them. It also allows readers with a consuming interest in the subject to get all of the details they could possibly desire. Some of the essays are accessible; some are quite heavy going, laden with jargon and dense academic prose that only a specialist could decipher. Thus, we are grateful that the editors have made it so easy for readers to find what they need to know in this well-organized, thorough study of the field of knowledge management.

List of included works
I am the editor for this book and I thought it would be helpful to include an overview of the target audience and highlights of the included works in the collection.

This collection is a targetted at leaders in government, industry, or academia who are interested in starting or evaluating a knowledge management program, are currently implementing a knowledge management program, or are simply interested in expanding their understanding of knowledge management.

Featured works include:

Introduction by Margaret Wheatley on, "Can Knowledge Management Succeed Where Other Efforts Have Failed?"

A reflection by Peter Senge on what has been learned since his seminal, "The Leader's New Work: Building Learning Organizations"

Dr. David J. Skyrme on "Developing a Knowledge Strategy: From Management to Leadership"

An introduction by Bipin Junnarkar, CKO of Gateway, on "Sharing and Building Context"

A reflection by Hirotaka Takeuchi and Ikujiro Nonaka on what has been learned since their seminal work, "The Knowledge Creating Company"

Dorothy Leonard on "Tacit Knowledge, Unarticulated Needs and Empathic Design in New Product Development"

Dr. Karl-Erik Sveiby on "Measuring Intangibles and Intellectual Capital"

Dr. Nick Bontis on "Managing Organizational Knowledge by Diagnosing Intellectual Capital"

List of included works
I am the editor for this book and I thought it would be helpful to include an overview of the target audience and highlights of the included works in the collection.

This collection is a targetted at leaders in government, industry, or academia who are interested in starting or evaluating a knowledge management program, are currently implementing a knowledge management program, or are simply interested in expanding their understanding of knowledge management.

Featured works include:

Introduction by Margaret Wheatley on, "Can Knowledge Management Succeed Where Other Efforts Have Failed?"

A reflection by Peter Senge on what has been learned since his seminal, "The Leader's New Work: Building Learning Organizations"

Dr. David J. Skyrme on "Developing a Knowledge Strategy: From Management to Leadership"

An introduction by Bipin Junnarkar, CKO of Gateway, on "Sharing and Building Context"

A reflection by Hirotaka Takeuchi and Ikujiro Nonaka on what has been learned since their seminal work, "The Knowledge Creating Company"

Dorothy Leonard on "Tacit Knowledge, Unarticulated Needs and Empathic Design in New Product Development"

Dr. Karl-Erik Sveiby on "Measuring Intangibles and Intellectual Capital"

Dr. Nick Bontis on "Managing Organizational Knowledge by Diagnosing Intellectual Capital" ... Read more

Product Description
Many organizations are looking to implement Service Operation Processes as a way to improve the structure and quality of the business.The information found within the book is based on the ITIL Version 3 framework, specifically the Event Management, Incident Management, Request Fulfillment, Problem Management and Access Management processes.The book is designed to answer a lot of the questions about IT Operations Management and provide you with useful guides, templates and essential, but simple to use assessments.The supporting documents and assessments will help you identify the areas within your organization that require the most activity in terms of change and improvement.Presentations can be used to educate or be used as the basis for management presentations or when making business cases for IT Operations Management implementation.The additional information will enable you to improve your organizations methodology knowledge base. This guide serves to act as a starting point. It will give you a clear path to travel. It is designed to be a valuable source of information and activities.The IT Operations Management Guide Flows logically, Is scalable, Provides presentations, templates and documents AND Saves you time. ... Read more

Product Description
Reader-friendly survey of Knowledge Management (KM): a business optimization strategy that identifies, selects, organizes, distills, and packages information essential to the business of a company. Provides best practices in knowledge management, examines enabling technologies, and discusses implementation issues. Softcover. DLC: Knowledge management. ... Read more

Customer Reviews (1)

Excellent overview of KM!
This is a very reader-friendly survey of Knowledge Management.KM is a business optimization strategy that identifies, selects, organizes, distills, and packages information essential to the business of a company. This book provides best practices in knowledge management, examines enabling technologies and discusses implementation issues.Highly recommended! ... Read more

Product Description
Software development is a complex problem-solving activity with a high level of uncertainty. There are many technical challenges concerning scheduling, cost estimation, reliability, performance, etc, which are further aggravated by weaknesses such as changing requirements, team dynamics, and high staff turnover. Thus the management of knowledge and experience is a key means of systematic software development and process improvement. "Managing Software Engineering Knowledge" illustrates several theoretical examples of this vision and solutions applied to industrial practice. It is structured in four parts addressing the motives for knowledge management, the concepts and models used in knowledge management for software engineering, their application to software engineering, and practical guidelines for managing software engineering knowledge.

This book provides a comprehensive overview of the state of the art and best practice in knowledge management applied to software engineering. While researchers and graduate students will benefit from the interdisciplinary approach leading to basic frameworks and methodologies, professional software developers and project managers will also profit from industrial experience reports and practical guidelines. ... Read more

Product Description
Organisations increasingly view data as a valuable corporate asset and its effective management can be vital to an organisation's success. This professional reference guide covers all the key areas including database development, data quality and corporate data modelling. It is not based on a particular proprietary system; it is business focused, providing the knowledge and techniques required to successfully implement the data management function. ... Read more